FAQ
Q1: Can you send samples?
A:Of course, we can provide customers with free samples and express shipping service to all over of the world.
Q2: What product information do I need to provide?
A:Please kindly provide the grade, width, thickness, surface treatment requirement should you have and quantities you need to purchase.
Q3: It's my first time to import steel products, can you help me with it?
A:Sure,we have agent to arrange the shipment, we will do it together with you.
Q4: What ports of shipment are there?
A:Under normal circumstances, we ship from Shanghai, Tianjin, Qingdao, Ningbo ports, you can specify other ports according to your needs.
Q5: What about product prices information?
A:Prices various according to periodic price changes of raw materials.
Q6: What is your terms of payment ?
A:Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shipment or based on BL copy or LC at sight.
Q7: Do you provide custom made Products service?
A: Yes,if you have your own design , we can produce according to your specification and drawing.
Q8: What are the certifications for your products?
A:We have ISO 9001, MTC, third parties’ inspections are all available such SGS, BV ect.
Q9: How long does your delivery time take?
A:In general, our delivery time is within 7-15 days, and may be longer if the quantity is extremely large or special circumstances occur.
Q10: How many countries you already exported to?
A:We have exported to America, Canada, Brazil, Chile, Colombia, , Ukraine, Thailand, Myanmar, Vietnam, India, Kenya, Ghana,somalia and other African countries.Our export experience is rich, we familiar with different market demands, can help customers avoid a lot of trouble.
Q11: Can I go to your factory to visit?
A:Of course, we welcome customers from all over the world to visit our factory.
Q12: Does the product have quality inspection before loading?
A:Of course, all our products are strictly tested for quality before packaging, and unqualified products will be destroyed and customers can appoint third parties to inspect the products before loading too.
Q13: How to pack the products? A: Standard export sea-worthy packaging, the inner layer has a waterproof paper outer layer with iron packaging and is fixed with a fumigation wooden pallet. It can effectively protect products from corrosion and various climate changes during ocean transportation.
Q14: What is your working time? A:In general, our online service time is Beijing time: 8:00-22:00, after 22:00, we will reply to your inquiry in the coming working day.
